Privacy Policy for Hero’s Bridge
Effective Date: March 5, 2025
Introduction
Hero’s Bridge is dedicated to serving elderly veterans, aged 65 and older. Our mission is to bridge veterans to a better quality of life through our age-specific and innovative programs. These services are available to our heroes wherever they call home, at no expense to them or their families. Protecting the privacy and confidentiality of our veterans’ personal information is paramount to us. This privacy policy outlines how we collect, use, and protect your information.
Information We Collect
We collect the following types of information when you engage with Hero’s Bridge:
- Personal Information:
- Name
- Contact details (email address, phone number, mailing address)
- Demographic information (age, veteran status, etc.)
- Health and medical information (when necessary for program participation)
- Non-Personal Information:
- Interaction data (such as website usage, participation in programs, etc.)
- Device information (e.g., IP address, browser type)
- SMS Opt-In Information: By providing your phone number, you consent to receive communications from Hero’s Bridge, including SMS text messages related to our programs, updates, and other important notices. You can opt-in to receive these SMS messages during the registration process or at any time you provide us with your phone number. You are not required to opt-in for SMS messages to receive our services. If you choose to opt-in, you may receive important reminders, updates, or alerts related to our services.
How We Use Your Information
We use the information we collect to:
- Provide and manage our programs and services
- Respond to inquiries and provide customer support
- Send SMS and email updates related to your participation in our programs (only if you opt-in)
- Improve our services through feedback and interaction
- Comply with legal and regulatory requirements
SMS Opt-In and Opt-Out
When you opt-in to receive SMS communications, Hero’s Bridge will send you messages that may include important program information, reminders, and updates. You may opt-out of receiving SMS communications at any time by following the instructions in the message (e.g., replying “STOP”). Upon opting out, you will no longer receive SMS messages from Hero’s Bridge, though you may still receive other forms of communication, such as emails. Message frequency may vary. Message and Data Rates may apply. Reply HELP if more information is required. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Data Security
We are committed to ensuring the security of your personal information. Hero’s Bridge implements industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Sharing Your Information
Hero’s Bridge does not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who help us in delivering our services, such as:
- Health care providers, when necessary for program participation
- Contractors or partners assisting with program management and delivery
- Legal authorities if required by law
These third-party service providers are bound by confidentiality agreements and are only permitted to use your information for the purposes specified by Hero’s Bridge.
Your Rights
You have the right to:
- Access your personal information that we hold
- Request correction of any inaccuracies in your personal information
- Request the deletion of your personal information (subject to certain limitations)
- Withdraw your consent for SMS communications at any time by opting out
To exercise any of these rights, please contact us.
Changes to This Privacy Policy
Hero’s Bridge reserves the right to update this privacy policy at any time. Any changes to the policy will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:
Hero’s Bridge
98 Alexandria Pike, Suite 41
Warrenton, VA 20186
Callcenter@herosbridge.org
(540) 341-5378